Significant Technology Investment Improves AAA-ICDR® Facilitation of Virtual, In-Person and Hybrid ADR Audiences

NEW YORK, March 22, 2021 / PRNewswire / – The American Arbitration Association-International Center for Dispute Resolution® (AAA-ICDR) recently incorporated smart video conferencing technology, which allows arbitration and mediation hearings to be seamlessly conducted in person or virtually, in accordance with social distancing rules and pandemic travel restrictions. . In addition, this enhanced videoconferencing solution enables parties absent from in-person hearings to participate fully virtually, from anywhere in the world, in alternative dispute resolution (ADR) proceedings.

The multi-camera system is a hands-free solution in which all camera movements and switches are automatically activated by the voice of the active speaker. The built-in recording and streaming capability allows proceedings to be recorded and archived, and allows arbitrators, witnesses and other parties who are not present in person, or who are in different rooms due to ‘social distancing, follow and engage requirements. remotely. Up to seven cameras can be placed in a room as needed. The enhanced system works in conjunction with automatic tracking cameras, installed by the AAA-ICDR, which track active speakers in a room based on voice detection.

“We are delighted to launch an innovative new technology solution that will provide our customers with unique ADR solutions that meet their needs,” said Michael A. Marra, Vice-President, Construction Division. “COVID-19 has changed everything, but no matter how long social distancing and other pandemic rules remain in effect, or what post-pandemic reality looks like, the AAA-ICDR is positioned to ensure that people receive uninterrupted ADR services, although not everyone involved can be in the same room or the same location. ”

The AAA-ICDR has remained a source of reliability for the ADR service during the COVID-19 pandemic, having conducted more than 7,000 virtual hearings between March 1, 2020 and March 1, 2021. The enhanced video conferencing technology has been installed in New York City Midtown, a national and international arbitration center for the AAA, and is expected to be installed in additional AAA-ICDR courtrooms shortly.

AAA-ICDR’s video conferencing and other technology solutions also allow parties to broaden their selection of potential case arbitrators to include those who meet the criteria of industry experience or diversity, but live in another. city ​​or other state. The percentage of women and minorities in the AAA-ICDR roster of arbitrators rose to 27% in 2020, and 33% of the arbitrators selected by parties to oversee cases last year met the diversity criteria of AAA. To learn more about AAA-ICDR’s commitment to diversity and inclusion, please visit

“The combination of our continued investment in cutting-edge, secure technology and our organization’s 95-year commitment to advancing ADR has enabled us to take the lead when parties return to resolving their disputes in person,” said declared Jeffrey T. Zaino, Esq., Vice-president, Commercial division. “Our improvements to video conferencing allow us to stay true to the cost-effective and fast-paced nature of arbitrage through the remainder of the pandemic and beyond.

About the American Arbitration Association
The American Nonprofit Arbitration Association® (AAA®) is the leading provider of alternative dispute resolution (ADR) services for parties to commercial disputes, having administered over six million ADR cases since its inception in 1926. With 26 offices in the United States, in addition to the Mexico, Singapore and Bahrain, the AAA provides organizations of all sizes in virtually every industry with ADR services and products. For more information visit

About the International Center for Dispute Resolution
The International Center for Dispute Resolution® (ICDR®) is the international division of the American Arbitration Association (AAA) and the largest international provider of dispute resolution services. Established in 1996, the ICDR serves parties in over 100 countries with a multilingual staff experienced in international dispute settlement procedures and a roster of over 725 arbitrators and mediators. For more information visit

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SOURCE American Arbitration Association

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